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How Zapier works

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Select a trigger from tawk.to

A trigger is an event that starts your Zap and runs the workflow. For example, with tawk.to, a trigger could be "Chat Ended."
A trigger is the event that kicks off your automated workflow.

Setup an action from HubSpot

An action is what takes place after the automation is triggered. For example, with HubSpot, the action could be "Add Contact to List."
An action is the event that your automated workflow performs when triggered.

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your tawk.to to HubSpot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about tawk.to + HubSpot integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and HubSpot

How can I integrate tawk.to with HubSpot?

To integrate tawk.to with HubSpot, you can use our Zapier integration. Begin by setting up triggers in tawk.to, such as when a new chat is started or a visitor leaves an offline message. Then, define actions in HubSpot, like creating a new contact or updating an existing one.

Which triggers are supported for the tawk.to and HubSpot integration?

Currently, our integration supports triggers like 'New Chat' and 'Offline Message' from tawk.to. These triggers can initiate actions in HubSpot when specific events occur on your chat platform.

Can I customize the actions that occur in HubSpot based on tawk.to triggers?

Yes, you can customize actions in HubSpot depending on the trigger event in tawk.to. For example, create tasks, update contacts, or add notes whenever a new chat begins or an offline message is received.

What should I do if my data doesn’t sync properly between tawk.to and HubSpot?

Ensure both platforms are correctly connected via our Zapier integration. Check trigger and action configurations for any errors, and test your zaps to confirm data flow. Review Zapier's task history for any errors during the sync processes.

Is it possible to automate follow-up tasks in HubSpot after receiving a new chat on tawk.to?

Absolutely. By using the 'New Chat' trigger from tawk.to, you can set up automated follow-up tasks in HubSpot such as sending follow-up emails or updating deal stages.

What happens if I receive multiple chats simultaneously on tawk.to? Will all data transfer to HubSpot?

Yes, each chat will trigger independently based on your configured settings. Multiple instances of chats will execute their respective actions concurrently within HubSpot as defined by your zap settings.

Are there any limitations when integrating tawk.to with HubSpot through this method?

One limitation you may encounter is being restricted to certain types of triggers and actions provided by Zapier. Complex workflows may need custom solutions beyond what standard zaps offer.

Connect tawk.to and HubSpot to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Learn how to automate HubSpot on the Zapier blog

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About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
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About HubSpot
HubSpot is your all-in-one stop for all of your marketing software needs.
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  • Marketing Automation
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