Telnyx + Zendesk

Create Zendesk tickets for new Telnyx messages

Stay on top of customer communications with this automation. Whenever a message is received in your Telnyx account, a ticket will be created in Zendesk instantly. This speeds up your response rate, ensuring you're always providing excellent customer service.

When this happens...
Receive a Message
Triggers when an inbound message is received by one of your Telnyx messaging profiles.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

New Phone Number
Triggers on a new order of a phone number
Trigger
Scheduled
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- Application NameRequired
Trigger
Instant
Try It
- Application NameRequired
- Webhook Failover
Trigger
Instant
Try It
- Connection IdRequired
- Source NumberRequired
- Destination Number (+E.164 Format) Example: +13005550000Required
- From Display Name
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Connection IdRequired
- PDF UrlRequired
- T.38 Enabled
Action
Write

- From Number (+E.164 Format) Example: +14005550000Required
- To Number (+E.164 Format) Example: +1333555000Required
- Media URLRequired
- Subject Line
- Text
Action
Write
- Call Control IdRequired
- Speaking VoiceRequired
- LanguageRequired
- TextRequired
- Stop
Action
Write

- ViewRequired
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- Application NameRequired
Trigger
Instant
Try It
- Fax Application NameRequired
- Webhook Event Failover Url
Trigger
Instant
Try It
- Application NameRequired
- Webhook Failover Url
Trigger
Instant
Try It
- Call Control IdRequired
- Audio URLRequired
- Stop
- Overlay
- Loop
Action
Write
- Source Number (+E.164 Format) Example: +14005550000Required
- Destination Number (+E.164 Format) Example: +13005550000Required
- Message ContentRequired
Action
Write
- FromRequired
- ToRequired
- TextRequired
Action
Write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Api Docs Info
- Apply standard error handling?Required
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About Telnyx

Telnyx is a full-featured global communications platform with an SMS API built for reliable, enterprise-grade messaging on a secure network.

Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Telnyx + Zendesk

Create Zendesk tickets for new Telnyx messages

New Phone Number

Receive a Call

Receive a Message

Dial a Number

Send a Fax

Send MMS

Speak Text

New Ticket in View

Tag Added to User

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Ticket

Find or Create User

New Recording

Receive a Fax

Message Status Updated

Play Audio

Send SMS

Send Short Code SMS

New Group

New Ticket

New Organization

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket(s)

Find Latest Comment

Find a User

Find or Create Organization

About Telnyx

Related categories

About Zendesk

Related categories

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