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Quickly connect Tidio to Slack with a Zapier template.

Our most popular template

Send Slack channel messages for new contacts sent from Tidio bots
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Tidio + Slack
Invite users to Slack channel when new contacts are sent from Tidio bot
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Tidio + Slack
Send Slack direct messages for new Tidio bot-sent contacts
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Tidio + Slack
Send private Slack messages for new Tidio bot contact submissions
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Tidio + Slack
Update Slack channel topics when new contacts are sent from Tidio bot
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Tidio + Slack
Update Slack profiles when new contacts are sent from Tidio bot
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Tidio + Slack

Send Slack channel messages for new contacts sent from Tidio bots

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Try it

Tidio + Slack

Invite users to Slack channel when new contacts are sent from Tidio bot

Details

Try it

Tidio + Slack

Send Slack direct messages for new Tidio bot-sent contacts

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Tidio + Slack

Send private Slack messages for new Tidio bot contact submissions

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Tidio + Slack

Update Slack channel topics when new contacts are sent from Tidio bot

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Tidio + Slack

Update Slack profiles when new contacts are sent from Tidio bot

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Tidio + Slack

How Zapier works

Zapier makes it easy to integrate Tidio with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Tidio

A trigger is an event that starts your Zap and runs the workflow. For example, with Tidio, a trigger could be "Contact Sent From Bot."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Tidio to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Tidio to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Tidio + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Tidio and Slack

How do I integrate Tidio with Slack?

You can integrate Tidio with Slack by using our integration platform. First, connect your Tidio and Slack accounts in our dashboard. Next, create a zap that specifies triggers like 'New Chat' in Tidio, and define actions such as 'Send Channel Message' in Slack.

Can I customize the notifications I receive from Tidio into Slack?

Yes, you can customize the types of notifications sent from Tidio to Slack. Use our integration dashboard to set specific trigger conditions like 'Chat Assigned' or 'New Visitor' for different Slack channels or direct messages.

What are some common triggers used when integrating Tidio with Slack?

Common triggers include 'New Chat', 'Chat Closed', and 'Visitor Online'. These triggers can initiate actions in Slack such as sending a message to a channel, starting a new thread, or notifying specific team members.

Is it possible to send automated messages from Slack back to Tidio?

Yes, setting up reverse automation is possible where actions in Slack can trigger responses within Tidio. For example, when a message in a specific channel contains certain keywords, it can trigger an automated response via Tidio.

What happens if my Tidio account is disconnected from Slack?

If your accounts become disconnected, any active zaps will stop functioning until the connection is restored. Reconnect the accounts via the integration settings on our platform to resume automated workflows.

Do I need coding skills to integrate Tidio with Slack?

No coding skills are needed. Our easy-to-use interface allows you to set up integrations through simple drag-and-drop actions and intuitive configuration of triggers and actions between Tidio and Slack.

Can I filter which chats are sent from Tidio to specific channels in Slack?

Yes, you can apply filters during setup to control which chat notifications are sent over. Set criteria based on chat content or visitor attributes so that only relevant chats appear in designated Slack channels.

Connect Tidio and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Send to Zapier Node
  Required
Trigger
Instant
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New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
Try It
- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It

New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- User
Action
Write

- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Scheduled
Try It
- Channel
  Required
- Reaction
- User
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

Learn how to automate Slack on the Zapier blog

About Tidio

Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.

Learn more

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.