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How Zapier works

Zapier makes it easy to integrate Tidio with SMS by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from Tidio

A trigger is an event that starts your Zap and runs the workflow. For example, with Tidio, a trigger could be "Contact Sent From Bot."
A trigger is the event that kicks off your automated workflow.

Setup an action from SMS by Zapier

An action is what takes place after the automation is triggered. For example, with SMS by Zapier, the action could be "Send SMS."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Tidio to SMS by Zapier

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Tidio to SMS by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Tidio + SMS by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Tidio and SMS by Zapier

How do I set up an integration between Tidio and SMS by Zapier?

To integrate Tidio with SMS by Zapier, you'll first need to create a Zap that connects your Tidio account to an SMS service. Start by selecting Tidio as the trigger app and choose an event such as 'New Chat Message' or 'New Visitor'. Then, set SMS by Zapier as the action app, where you can define actions like sending a text message. Follow the prompts to link accounts and customize fields.

Can I send automated SMS notifications from Tidio based on user interactions?

Yes, you can send automated SMS notifications using Tidio triggers like 'New Chat Message' or 'New Lead'. By using these triggers in a Zap with SMS by Zapier, you can automate personalized text messages to customers based on their interactions with your chat widgets.

What types of triggers are available for using Tidio with Zapier?

Tidio offers several triggers that work well with Zapier integrations. Common triggers include 'New Chat Message', 'Visitor Joined Chat', and 'New Lead'. These can be used to initiate actions in other apps, like sending emails or SMS.

Is it possible to schedule messages through the integration of Tidio and SMS by Zapier?

While the core functionality focuses on real-time message sending, you might use additional scheduling tools or features within your trigger events to time messages. By structuring Zaps strategically, it's possible to implement delays or schedules for the messages you send.

Are there any limitations when integrating Tidio with SMS via Zapier?

One main limitation is the number of Zaps available on different plans which may restrict how many automated tasks you can create. Additionally, each trigger-action combination follows supported data formats between Tidio and external apps like SMS services.

How can I customize text messages sent from Tidio via Zapier's integrated apps?

Within each created Zap, you have options to personalize text fields using data extracted from your trigger events. For example, inserting user names or chat details into texts allows for customized messaging that enhances user experience.

Do I need coding skills to connect Tidio with SMS services via Zapier?

No coding skills are required to use our platform’s integrations. Both our interface and walkthrough processes in creating Zaps facilitate easy connections between services like setting up actions triggered by specific events without writing any code.

Connect Tidio and SMS by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Send_v2_copy
    • From_number
    • Message
      Required
    Action
    Write
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About Tidio
Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.
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  • Customer Support
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About SMS by Zapier
Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!
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  • Phone & SMS
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