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Integrate TOPdesk with Azure DevOps to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate TOPdesk with Azure DevOps - no code necessary. See how you can get setup in minutes.

Select a trigger from TOPdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with TOPdesk, a trigger could be "New Major Incident."

A trigger is the event that kicks off your automated workflow.

Setup an action from Azure DevOps

An action is what takes place after the automation is triggered. For example, with Azure DevOps, the action could be "Trigger Build."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected TOPdesk to Azure DevOps

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect TOPdesk to Azure DevOps with a Zapier template.

Our most popular template

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk
Details
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TOPdesk + Azure DevOps
Create work items in Azure DevOps for new incidents in TOPdesk
Details
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TOPdesk + Azure DevOps

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

TOPdesk + Azure DevOps

Create work items in Azure DevOps for new incidents in TOPdesk

TOPdesk + Azure DevOps

Make work flow with AI

Level up your TOPdesk to Azure DevOps integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about TOPdesk + Azure DevOps integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with TOPdesk and Azure DevOps

How do I connect Azure DevOps with TOPdesk?

To connect Azure DevOps with TOPdesk, you need to use our integration platform which supports both tools. Start by setting up triggers in Azure DevOps, such as work item updates, and configure actions in TOPdesk, like creating incident tickets. This setup ensures that every change in your development process is synchronized with your service desk operations.

What triggers can be set up in the Azure DevOps to TOPdesk integration?

In our Azure DevOps to TOPdesk integration, you can set up triggers such as new work item creation, work item updates, and build completion. These triggers can prompt actions in TOPdesk like creating or updating tickets.

Can we create custom fields when integrating Azure DevOps with TOPdesk?

Yes, the integration allows for mapping and syncing of custom fields between Azure DevOps and TOPdesk. You can ensure that both systems reflect the same data for better tracking and management.

What happens if an update fails during the synchronization between Azure DevOps and TOPdesk?

If an update fails during synchronization between Azure DevOps and TOPdesk, our system logs the error details for you to review. You'll receive a notification about the failure so it can be addressed promptly to maintain workflow continuity.

Is it possible to automate ticket closure in TOPdesk based on Azure DevOps activity?

Yes, you can automate ticket closures in TOPdesk based on specific activities or states of items in Azure DevOps. By configuring actions linked to completed work items or resolved issues, tickets in TOPdesk can be closed automatically.

How do I handle permissions when setting up the integration?

When setting up the integration between Azure DevOps and TOPdesk, ensure that you have appropriate permissions granted in both systems. Typically, API access is required so that triggers and actions are executed properly without any permission-related interruptions.

Are there any limitations on data types that can be synchronized between Azure DevOps and TOPdesk?

Our current integration supports standard data types like text fields, numbers, dates, and selection lists. However, attachments or complex object types might require additional configuration or support verification based on current capabilities.

Connect TOPdesk and Azure DevOps to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect TOPdesk and Azure DevOps to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Scheduled
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status (Processing Status)
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident Number
  Required
Action
Search
- Project
  Required
- Path
  Required
Trigger
Instant
Try It

- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search

- Operator Group
Trigger
Scheduled
Try It
- Operator Group
Trigger
Scheduled
Try It
- Status (First or second line)
  Required
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator Group
- Status (Processing Status)
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident Number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search
- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
  Required
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Search or write

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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