Integrate TOPdesk with Microsoft Teams to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate TOPdesk with Microsoft Teams - no code necessary. See how you can get setup in minutes.

Select a trigger from TOPdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with TOPdesk, a trigger could be "New Major Incident."

A trigger is the event that kicks off your automated workflow.

Setup an action from Microsoft Teams

An action is what takes place after the automation is triggered. For example, with Microsoft Teams, the action could be "Create Channel."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected TOPdesk to Microsoft Teams

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect TOPdesk to Microsoft Teams with a Zapier template.

Our most popular template

Send Microsoft Teams channel messages for new major incidents in TOPdesk
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TOPdesk + Microsoft Teams
Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams
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Microsoft Teams + TOPdesk
Create TOPdesk incidents from new Microsoft Teams channel mentions
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Microsoft Teams + TOPdesk
Send chat messages in Microsoft Teams for new second line incidents in TOPdesk
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TOPdesk + Microsoft Teams

Send Microsoft Teams channel messages for new major incidents in TOPdesk

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TOPdesk + Microsoft Teams

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

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Microsoft Teams + TOPdesk

Create TOPdesk incidents from new Microsoft Teams channel mentions

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Microsoft Teams + TOPdesk

Send chat messages in Microsoft Teams for new second line incidents in TOPdesk

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TOPdesk + Microsoft Teams

Make work flow with AI

Level up your TOPdesk to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about TOPdesk + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with TOPdesk and Microsoft Teams

How do I integrate Microsoft Teams with TOPdesk using your platform?

To integrate Microsoft Teams with TOPdesk, you can use our platform to create 'zaps' that allow for communication between the two platforms. This integration typically involves setting up triggers and actions, such as receiving notifications in Teams when a new ticket is created in TOPdesk.

What kind of triggers are available for Microsoft Teams and TOPdesk integration?

When integrating Microsoft Teams with TOPdesk, you can use triggers like 'New Ticket', 'Ticket Status Change', or 'New Note on Ticket' from TOPdesk. These triggers prompt actions in Microsoft Teams, such as sending a message to a specific channel.

Can I receive notifications in Microsoft Teams for specific types of tickets in TOPdesk?

Yes, you can set custom filters for ticket types so that only specific tickets trigger notifications in your designated Microsoft Teams channel. Customize these settings within the zap configuration process.

Is it possible to update a ticket in TOPdesk directly from Microsoft Teams?

While direct updates from Microsoft Teams to TOPdesk require deeper integration capabilities, you can configure actions where certain messages or commands trigger updates like changing ticket status or adding notes via our automation processes.

Are there any pre-built templates for integrating these systems?

We provide several pre-built templates to help you get started quickly with integrating Microsoft Teams and TOPdesk. These templates cover common scenarios such as notifications on ticket creation or status changes.

What should I do if I encounter issues during the integration process?

If you encounter issues during the integration process between Microsoft Teams and TOPdesk, refer to our support documentation which covers common troubleshooting steps. We also offer customer support services to assist with any complex problems.

Can I customize the information shared between Microsoft Teams and TOPdesk through your platform?

Absolutely! During the setup of the zap, you have complete control over which fields and information are shared between Microsoft Teams and TOPdesk based on your organizational needs.

Connect TOPdesk and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect TOPdesk and Microsoft Teams to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Scheduled
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Status (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status (Processing Status)
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident Number
  Required
Action
Search
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Scheduled
Try It

New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write

- Operator Group
Trigger
Scheduled
Try It
- Operator Group
Trigger
Scheduled
Try It
- Status (First or second line)
  Required
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator Group
- Status (Processing Status)
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident Number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search
- Team
  Required
Trigger
Scheduled
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Scheduled
Try It
- Team
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Channel
  Required
- Message Text Format
- Message
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Learn how to automate TOPdesk on the Zapier blog

Learn how to automate Microsoft Teams on the Zapier blog

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.