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Frequently Asked Questions about Webflow + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Webflow and Zendesk
What is the first step to set up an integration between Webflow and Zendesk?
Start by logging into your Zapier account. You will need access to both your Webflow and Zendesk accounts, and you might have to authenticate these accounts within our platform. After that, you can proceed to create a new Zap.
Can I automatically create a ticket in Zendesk when a form is submitted in Webflow?
Yes, by setting up a trigger for form submissions on your Webflow site, you can configure an action in our platform to automatically create a new ticket in Zendesk using the form data.
Is it possible to update an existing ticket in Zendesk from changes made on Webflow?
Certainly! You can configure triggers for specific events or updates made in Webflow which will then initiate actions that update corresponding tickets in Zendesk.
How do I map form fields from Webflow to data fields in Zendesk tickets?
Mapping fields can be done during the 'Action' setup stage. You can select which fields from your Webflow forms correspond with the desired data fields within a Zendesk ticket.
What should I do if my integration stops working suddenly?
Check if any changes were made recently either in your Webflow or Zendesk accounts that might affect the connection. Ensure both platforms are still correctly authenticated on our platform and review your trigger and action setups for any discrepancies.
Can I customize what happens after an event triggers the integration between Webflow and Zendesk?
Absolutely, you have full control over customizing actions once an event occurs. You can define complex workflows or include additional steps such as sending alerts or updating other applications as needed.
Are there limits on the number of actions per trigger when integrating Webflow with Zendesk?
The number of actions you can perform per trigger event may vary based on your plan type with us. Generally, most plans allow multiple actions per trigger, but checking specific plan details is recommended for precise information.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.