Willo + Zendesk

Create tickets in Zendesk for new Willo video responses

Invite your customers or colleagues to submit Willo video responses to issues or complaints, and use this integration to automatically create tickets in Zendesk. Unleash the power of video feedback and manage it at scale with the help of Zendesk. You will never need to ask for photo or video evidence ever again.

When this happens...
New Response
Triggers when a new video response is successfully received.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

What does this mean?

- InterviewRequired
- StageRequired
Trigger
Instant
Try It
- Candidate KeyRequired
Action
Write
- Interview TitleRequired
- DescriptionRequired
- Salary
- Company
- Show Hints And Tips
- Show Availability Calendar
- Redirect Url
- Question 1Required
- Question 2
- Question 3
- Question 4
- Question 5
- Question 6
- Question 7
- Question 8
- Question 9
- Question 10
- Question 11
- Question 12
- Question 13
- Question 14
- Question 15
- Question 16
- Question 17
- Question 18
- Question 19
- Question 20
- Email Invitation Template
- SMS Invitation Template
- Email Reminder Template
- SMS Reminder Template
- Email Success Template
Action
Write
- Candidate KeyRequired
Action
Write
- ViewRequired
Trigger
Scheduled
Try It

- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It

New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- InterviewRequired
Trigger
Instant
Try It
- Company NameRequired
- Company LocationRequired
- Company Website
- IndustryRequired
Action
Write
- Interview
- Full NameRequired
- Email AddressRequired
- Phone Number
- Custom ID
Action
Write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About Willo

Willo helps you get answers to your questions faster with video interviewing. Works beautifully across all devices, everywhere, every time.

Learn more Help

Related categories

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more Help

Related categories

Customer Support

Willo + Zendesk

Create tickets in Zendesk for new Willo video responses

Stage Change

Accept Candidate

Create Interview

Salary

Company

Show Hints And Tips

Show Availability Calendar

Redirect Url

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Email Invitation Template

SMS Invitation Template

Email Reminder Template

SMS Reminder Template

Email Success Template

Reject Candidate

New Ticket in View

Tag Added to User

Tags

New Action on Ticket

Ticket (Required for non-admins)

New User

Create Organization

Details

Notes

Tags

Domain Names

External Id

Group Id

Shared Tickets

Shared Comments

Create Ticket

Assignee

Collaborators

Collaborator Emails

Group

Requester Name

Requester Email

First Comment/Description format

Should the first Comment be public?

Tags

Status

Type

Priority

Submitter

Ticket form

Sharing Agreements

Brand

External ID

Email CC

Attachment

Add Comment to Ticket

Comment body

Comment format

Should the Comment be public?

Update Organization

Name

Details

Notes

Tags

Domain Names