Wootric by InMoment + Zendesk

Create Zendesk tickets for low Wootric responses

When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.

When someone gives you a low NPS score, that's someone you should follow up with immediately. It may be hard to keep track of that, so why not use your existing help desk software to manage it? Zapier can help you connect your tools together so you can take care of your customers as quickly as possible.

  1. When this happens...
    Wootric by InMomentWootric by InMoment
    Detractor Response

    Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Wootric by InMoment triggers, actions, and search

    Promoter Response

    Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).

    Trigger
    Instant
    Try It
    • EmailRequired

    • Properties

    • Last surveyed

    • External created at

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
wootric logo
wootric logo

About Wootric by InMoment

Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter ScoreĀ® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.
Learn moreHelp

Related categories

  • Forms & Surveys

Similar apps

Delighted integrationsDelighted integrations

Delighted

Forms & Surveys
Nicereply integrationsNicereply integrations

Nicereply

Forms & Surveys
AskNicely integrationsAskNicely integrations

AskNicely

Forms & Surveys
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

Similar apps

Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
HappyFox integrationsHappyFox integrations

HappyFox

Customer Support