Integrate Wrike with Zendesk to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Wrike with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Wrike

A trigger is an event that starts your Zap and runs the workflow. For example, with Wrike, a trigger could be "New Folder."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Wrike to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Wrike to Zendesk with a Zapier template.

Our most popular template

Create new Wrike tasks from Zendesk tickets
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Zendesk + Wrike
Manage new Zendesk tickets by creating tasks in Wrike
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Zendesk + Wrike

Create new Wrike tasks from Zendesk tickets

Premium

Details

Try it

Zendesk + Wrike

Manage new Zendesk tickets by creating tasks in Wrike

Premium

Details

Try it

Zendesk + Wrike

Make work flow with AI

Level up your Wrike to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Wrike + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Wrike and Zendesk

How do I set up a Wrike and Zendesk integration?

To set up an integration between Wrike and Zendesk, you will need access to both accounts. Start by choosing a trigger event in Zendesk, such as 'New Ticket', and an action in Wrike, like 'Create Task'. This way, every new ticket in Zendesk will automatically generate a task in Wrike, keeping your teams aligned.

Can I customize which ticket details are sent from Zendesk to Wrike?

Yes, our integration allows you to customize the data that is transferred from Zendesk to Wrike. You can choose specific ticket fields like subject, description, or custom fields that can be included in the Wrike task description or title.

What happens if a ticket is updated in Zendesk?

When a ticket is updated in Zendesk, you can set triggers for certain changes such as status updates or priority changes to perform actions in Wrike like updating the corresponding task's details or notifying assignees.

Is it possible to create subtasks in Wrike for each new comment added to a Zendesk ticket?

Currently, our integration doesn't support creating subtasks specifically for comments added on tickets. However, you can track comments by including them as updates within the existing task notes whenever a ticket is updated.

Can I use tags when creating tasks from tickets in Wrike?

Yes, when creating tasks from Zendesk tickets in Wrike through our integration, you have the option to add specific tags. These tags can be based on any predefined criteria or specific information contained within the ticket.

Are there limits on how many triggers and actions I can set up between Zendesk and Wrike?

There are no hard limits on the number of triggers or actions you can configure with our integration. However, performance may vary depending on the volume of data being processed through these automation workflows.

How do I handle errors during automatic sync between Zendesk and Wrike?

In case of errors during automatic sync between Zendesk and Wrike, it’s advisable to check your connection settings first. Our notification system will alert you if there’s an issue with executing triggers or actions due to misconfigurations or API limitations.

Connect Wrike and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect Wrike and Zendesk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Folder
  Required
Trigger
Scheduled
Try It
- Folder
  Required
- Task
  Required
- Task by Name
- Comment Text
  Required
Action
Write
Create Task
Create a new task.
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- View
  Required
Trigger
Scheduled
Try It

- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It

New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
- Comment
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Folder
  Required
- Track Subfolders
  Required
Trigger
Scheduled
Try It
- Parent Folder
  Required
- Title
  Required
- Description
- Description Format
Action
Write
- Folder
  Required
- Task
  Required
- Task by Name
- Hours
  Required
- Date
- Comment
Action
Write
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

Learn how to automate Wrike on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

About Wrike

Wrike is a flexible project management and collaboration platform that enables you to organize your projects, tasks, plans and discussions. It helps you sync your team’s efforts and track your work progress in real time.

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