Integrate Zendesk with Salesforce to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Zendesk with Salesforce - no code necessary. See how you can get setup in minutes.

Select a trigger from Zendesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Zendesk, a trigger could be "New Group."
A trigger is the event that kicks off your automated workflow.

Setup an action from Salesforce

An action is what takes place after the automation is triggered. For example, with Salesforce, the action could be "Add Contact to Campaign."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Zendesk to Salesforce

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Zendesk to Salesforce integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Zendesk + Salesforce integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Salesforce

To integrate Salesforce with Zendesk, you can use tools like Zapier to create Zaps that trigger specific actions in one platform based on triggers in the other. This requires setting up an integration that uses authentication keys and custom configurations within both Salesforce and Zendesk.

When integrating Salesforce with Zendesk, you can trigger actions such as creating or updating a ticket in Zendesk whenever a new contact is added or updated in Salesforce. Our integrations allow for customizable workflows that suit your specific needs.

Yes, using our integration tools, you can set up a Zap where any update on a Salesforce record, such as Accounts or Contacts, triggers an automatic update on a linked Zendesk ticket.

Custom fields from Salesforce can indeed be mapped and used in your Zendesk tickets. This involves setting up the appropriate field mapping within the integration tool settings, allowing the data from specific fields in Salesforce to populate corresponding fields in Zendesk.

We offer several pre-built templates for common integrations between Salesforce and Zendesk. These templates simplify the setup process by providing predefined triggers and actions that cover typical business requirements.

Our integration does support bi-directional syncing, allowing data to flow seamlessly between both platforms. This ensures that updates made on either side are reflected across both systems without manual intervention.

Data transfer during the integration process is highly secure. We utilize OAuth for authorization and encryption protocols to ensure all transferred data remains confidential and protected from unauthorized access.

Connect Zendesk and Salesforce to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Zendesk and Salesforce to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization
    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search
    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization
    Trigger
    Scheduled
    Try It
    • View
      Required
    Trigger
    Scheduled
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search
    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It

Learn how to automate Zendesk on the Zapier blog

Learn how to automate Salesforce on the Zapier blog

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zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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    About Salesforce
    Salesforce is a leading enterprise customer relationship manager (CRM) application.
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