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Emily Triplett Lentz

Emily is the blog editor at Help Scout, where the mission is to make more human, more helpful customer service tools that help you build a company your customers love.

Emily's articles

Productivity tips
Talk like a human: 7 phrases to avoid saying to your customers
If you work in a customer support role, you know the feeling of being treated like a robot, there to answer your customers' questions exactly how they want them answered.
By Emily Triplett Lentz

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5 min read

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