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Kaumudi Tiwari

Kaumudi Tiwari is the Digital Marketing Lead at Zonka Feedback and an experienced content writer and digital strategist, who has been in the IT industry for the last 5+ years. Passionate about writing customer experience, customer satisfaction, customer feedback, and Net Promoter Score.

Kaumudi Tiwari

Kaumudi's articles

Business tips
6 customer satisfaction metrics you should start measuring
Measuring customer satisfaction has helped us reduce churn, create a powerful brand image, reduce time and money spent on customer support, and create loyalty among our audience.
By Kaumudi Tiwari

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6 min read

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