Rochi Zalani

Rochi is a freelance writer for B2B SaaS companies in marketing, productivity, HR, and eCommerce. When she's not writing, you can find her engrossed in a fiction book or contemplating a Mary Oliver poem. Learn more at rochizalani.com

Rochi Zalani

Rochi's articles

Most recent articles

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More from Rochi
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Productivity tips

How I embrace sustainable productivity with these 5 principles

Here are five principles I used to land at a place where I can enjoy the work that I do and find time for myself outside of the office, consistently.

By Rochi Zalani

6 min read

Business tips

How to implement proactive customer service (with real examples)

Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.

By Rochi Zalani

4 min read

A man wears a headset and sits in front of a computer.

Business tips

5 customer support channels and when to use each one

Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.

By Rochi Zalani

8 min read

Hero image of a woman on a couch, with a table in front of her, looking at the computer and smiling

Remote work tips

50+ fully remote companies that let you work from anywhere

High-speed internet and powerful apps make it possible for just about anyone with a desk job to work from home. Yet today most companies still insist that employees endure the sometimes soul-crushing commute to an office. We get it.

By Rochi Zalani

28 min read


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