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Customer stories

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Filter by Zapier

Freshdesk

Jira

Slack

Eating healthy has its share of challenges: From the cost associated with natural, organic, and/or local products to the amount of time you might spend shopping for ingredients and everything else involved.

Snap Kitchen Automates Customer Care and Saves Hours Every Week

If any of your customer support—from troubleshooting to app feedback—goes to a particular email inbox, you can stop copying and pasting information to create Freshdesk tickets and let Zapier do it automatically! 

Send emails to your custom "@robot.zapier.com" address and extract any data! Visit http://parser.zapier.com/ for more information!

Email Parser by Zapier

Triggers when a mailbox gets a new email. Don't forget to set up your parser mailboxes at https://parser.zapier.com/.

New Email

New Mailbox

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Triggers when there is a new ticket is created in Freshdesk.

New Ticket

New Contact

Triggers when a Note is added to a Ticket.

New Ticket Note

Update Ticket

Update Contact

Finds an existing customer or a potential customer that has raised a ticket.

Find Contact

Find Ticket by Id

Add Private or Public notes to a Freshdesk Support Ticket.

Add Notes to a Ticket

Allows you to create a Company entry in Freshdesk.

Create Company

Create Forum

Create Forum Category

Create a new Forum Topic on Freshdesk Forums.

Create Forum Topic

Create a ticket in Freshdesk for your domain.

Create Ticket

Allows you to create a User/Customer in Freshdesk for your support domain.

Create Contact

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Create new Freshdesk tickets when new emails arrive in a specific mailbox

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Send Slack channel notifications when Freshdesk tickets are updated

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

Get Slack notifications for new Freshdesk tickets

Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated! 

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Triggers when an email is forwarded to your own custom **zapiermail.com** address.

New Inbound Email

Triggers when an email that you've enabled read receipts on via our `Send Outbound Email` trigger is opened.

New Read Receipt

Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.

Snap Kitchen Automates Customer Care and Saves Hours Every Week

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