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automate freshservice

Freshservice

Freshservice helps IT pros solve issues quickly. With automation, you can create workflows that help you get even more from your ITSM.

3 ways to automate Freshservice

Tired of manually adding tickets to Freshservice from incidents that are reported in Slack? With this Zap, you can automatically create tickets in Freshservice for every message that's posted in a particular channel in Slack, carrying all of the details along with it.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Triggers when there is a new ticket is created in Freshservice.

New Ticket

Updated Ticket

Update User

Add Private or Public notes to a Freshservice Support Ticket.

Add Notes to a Ticket

Create a ticket in Freshservice for your domain.

Create Ticket

Allows you to create a Requester in Freshservice for your support domain.

Create Requester

Request Ticket Approval

Create new tickets in Freshservice for new messages in Slack

Need an easier way to create new tickets in Freshservice for issues that are reported in Slack? With this Zap template, it's as easy as reacting with an emoji. Set up this workflow, and you can add new tickets automatically every time you react to a message in Slack with a particular emoji, cutting out the need to copy/paste all the info over manually.

Create a ticket in Freshservice when a specific reaction is added to a Slack message

Tired of manually creating Freshservice tickets when you're mentioned in an issue in Slack? Set up this workflow, and Zapier will create new tickets in Freshservice for you automatically each time you're mentioned in a message in Slack, letting you get right to work on resolving issues, not creating them.

Add a new ticket to Freshservice for each new mention in Slack

Setting up a dedicated email address is an easy way to gather reports on software issues. Adding those tickets from there to Freshservice, though, is a pain. With this Zap, you can add tickets in Freshservice automatically each time an email hits your inbox, carrying over all of the details in the email as well. Stop monitoring this inbox and manually adding tickets, and start resolving them.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Triggers when an email is forwarded to your own custom **zapiermail.com** address.

New Inbound Email

Triggers when an email that you've enabled read receipts on via our `Send Outbound Email` trigger is opened.

New Read Receipt

Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.

Send Outbound Email

Create new tickets in Freshservice for new inbound emails

Do you have an email address dedicated to gathering software issue reports? If so, you're probably tired of monitoring that inbox, and creating new tickets when issues are reported there. With this Zap template, you can create new Freshservice tickets automatically for each email sent to that inbox, letting you get back to the work you do best.

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Gmail

Triggers when you receive a new attachment.

New Attachment

New Label

Triggers when you receive a new email and label it within two days.

New Labeled Email

Triggers when a new email appears in the specified mailbox.

New Email

Triggers when you receive a new email that matches a search string you provide.

New Email Matching Search

Triggers when you receive a new email and star it within two days.

New Starred Email

New Thread

Find Email

Find or Send Email

Add Label to Email

Delete Email

Create Draft

Create a draft reply to an existing email.

Create Draft Reply

Create Label

Send Email

Remove Label From Email

Reply to Email

Add new tickets to Freshservice for new emails in Gmail

If your support tickets are coming in through Typeform as well, they can be linked directly into your Freshservice setup so you don't waste any time taking care of them. This Typeform Freshservice integration will create a new ticket on Freshservice for each new entry detected on Typeform after it's been set up, so relax and leave it to us!

Typeform helps you ask awesomely online! If you ever need to run a survey, questionnaire, form, contest etc. Typeform will help you achieve it beautifully across all devices, every time, using its next generation platform.

Typeform

New Entry

Retrieves ALL file(s) of a given form that are uploaded as part of form submission.

Retrieve ALL Files

Lookup Responses

Create an Empty Form

Duplicates an Existing Form

Update Dropdown, Multiple Choice or Ranking Question Options

Add tickets to Freshservice from new entries on Typeform

If you have a form set up for your users or team to report issues, constantly checking for responses is a slow, unreliable process. With this Zap, you can add form responses directly to Freshservice automatically, eliminating the need to transfer them manually.

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!

Google Forms

Triggers when a new form response is received.

New Form Response

Triggers when a form response is added or modified.

New or Updated Form Response

Create new Freshservice tickets for new Google Form responses

Need an easier way to add tickets when someone submits an issue report to your form? Using this Zap, you can create new tickets in Freshservice automatically for each response that's recorded in Jotform. Give your tickets the attention and quick response they deserve by setting up this Zap.

The newly redesigned Jotform lets you build forms faster than ever, with powerful widgets and a responsive editor that works offline—without even needing to sign up for an account.

Jotform

Triggers when a new submission has been added to a specific form.

New Submission

Triggers when a signed document is received.

New Signed Document

Assign Form

Invite assignees to complete your pre-populated form

Assign Prefilled Form

Create Submission

Create new tickets in Freshservice for new Jotform responses

Want to route those Google Form responses directly into Freshservice? This integration with Google Sheets should do the trick once you set it up. It will then trigger for each new row on Google Sheets, adding a new ticket to Freshservice with every one from then on.

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Google Sheets

Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

New Spreadsheet Row (Team Drive)

Triggers when a new row is added to the bottom of a spreadsheet.

New Spreadsheet Row

Triggers when a new spreadsheet is created.

New Spreadsheet

Triggers when a new row is added or an existing row is updated in a spreadsheet. Optimized for Team Drive.

New or Updated Spreadsheet Row (Team Drive)

Triggers when a new row is added or modified in a spreadsheet.

New or Updated Spreadsheet Row

Triggers when a worksheet is created in a spreadsheet.

New Worksheet

Find up to 500 rows based on a column and value as line items.

Lookup Spreadsheet Rows (Advanced)

Find Worksheet

Return up to 500 rows as a single JSON value or as line items.

Get Many Spreadsheet Rows (Advanced)

Find a specific spreadsheet row based on a column and value. If found, it returns the entire row. Optionally, create a new row if no match is found.

Lookup Spreadsheet Row

Finds or creates a specific find worksheet.

Find or Create Worksheet

Find or Create Row

Create a new column in a specific spreadsheet.

Create Spreadsheet Column

Create a new row in a specific spreadsheet.

Create Spreadsheet Row

Create one or more new rows in a specific spreadsheet (with line item support).

Create Multiple Spreadsheet Rows

Creates a new worksheet by copying an existing worksheet.

Copy Worksheet

Creates a new spreadsheet. Choose from a blank spreadsheet, a copy of an existing one, or one with headers.

Create Spreadsheet

Creates a new worksheet in a Google Sheet.

Create Worksheet

Clears the contents of the selected row(s) while keeping the row(s) intact in the spreadsheet.

Clear Spreadsheet Row(s)

Deletes the selected row(s) from the spreadsheet. This action removes the row(s) and all associated data.

Delete Spreadsheet Row(s)

Format Spreadsheet Row

Update Spreadsheet Row

Update one or more rows in a specific spreadsheet (with line item support).

Update Spreadsheet Row(s)

Add tickets to Freshservice from new rows on Google Sheets

If you've got customer issues floating through your webhook pipeline, we've got a great way to capture them. Just set up your custom webhook and we'll take it from there, using the information from any payload it catches to create a new ticket on Freshservice, automatically and reliably from then on.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Webhooks by Zapier

Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.

3 ways to automate Freshservice

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