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Google Business Profile

Make the most of your customer reviews by tracking and following up on reviews automatically.

5 ways to automate Google Business Profile (formerly Google My Business)

Whether positive or negative, customer feedback is a crucial metric of your business's success. This integration ensures that you're taking action when these insights are posted in Google My Business by automatically sending a direct message to a user or yourself from the Slackbot. Save time and energy while keeping alert and responsive to customer reviews.

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.

Triggers when a new review is created. This trigger checks for new reviews at regular intervals.

New Review (Polling)

New Review

Triggers instantly when a new review is created. Note: This trigger may not be compatible with some third-party integrations with your Google Business Profile account.

New Review (Instant)

Create Post

Creates a reply for a specified review or updates the reply if one already exists. This action is best used with the Google My Business New Review trigger.

Create Reply

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Send new direct messages in Slack when reviews are submitted to Google My Business

Good customer relations take a team effort, but getting your team organized can mean time-consuming emails or, worse, meetings. Skip those inefficiencies with this integration, which automatically posts a new message to a specified Slack channel whenever new reviews of your business are submitted in Google My Business. Turn feedback into workflows and start collaborating without delay!

Post new messages to a Slack channel with reviews in Google My Business

Share customer reviews with the whole team using this integration. When active, it automatically posts each new Google review of your business to a chosen Microsoft Teams channel. Someone leaves a review; your team gets notified. Always know what your customers are saying with this integration.

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Microsoft Teams

Triggers when a new channel is created within a team.

Triggers when a member or highlight word is mentioned in a channel. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

New Channel Mention

Triggers when a new message is received in a chat.

New Chat Message

New Chat

Triggers when a new member is added to a team. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

New Team Member

Triggers when a new message is posted in a channel. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

New Channel Message

Triggers when a new reply is added to a message in a channel. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

New Reply to Message

Creates a new channel within a team. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

Creates a new one-on-one chat between you and a team member.

Create One-on-One Chat

Creates a new private channel within a team. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

Create Private Channel

Reply to Channel Message

Sends a message to a channel. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

Send Chat Message

Sends a chat message to the Zapier bot. Requires installation of the [Zapier app](https://appsource.microsoft.com/en-us/product/office/WA200002044) from the Teams Store.

Send Chat Message to Zapier Bot

Send Microsoft Teams channel messages for new Google My Business reviews

Your business keeps you on the go, but customer relations can't wait until you get back to the office. Use this integration to automatically send an SMS message to a specified number whenever a review is submitted to Google My Business. Keep up with your customer feedback while staying mobile.

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

SMS by Zapier

Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.

Send SMS

Send new SMS messages with Google My Business reviews

You care about customer feedback. More importantly, you want your customers to know that you care. Stop dragging your feet when responding to reviews by using this integration, which automatically creates, or updates, a reply to a Google My Business review the moment it's submitted for a specified location. Those quick replies will mean satisfied clients, but no extra work for you.

Respond to new Google My Business reviews as soon as they're submitted

Every knows that Gmail is a dynamic communication platform, but this integration gives it even more power. Automatically send emails in Gmail whenever reviews get submitted for your business in Google My Business. You'll be acting on insights in real time, without ever having to refresh your Google My Business dashboard again!

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Gmail

Triggers when you receive a new attachment.

New Attachment

New Label

Triggers when you receive a new email and label it within two days.

New Labeled Email

Triggers when a new email appears in the specified mailbox.

New Email

Triggers when you receive a new email that matches a search string you provide.

New Email Matching Search

Triggers when you receive a new email and star it within two days.

New Starred Email

New Thread

Find Email

Find or Send Email

Add Label to Email

Delete Email

Create Draft

Create a draft reply to an existing email.

Create Draft Reply

Create Label

Send Email

Remove Label From Email

Reply to Email

Send new Gmail emails with Google My Business review submissions

Customer feedback should be the beginning of your communication workflows, not the end. Get a head start on communication with this integration, which automatically sends an email from your own custom zapiermail.com address when customer insights on your business is submitted to Google My Business. Effortlessly get a jump on reviews and keep your customers happy.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Triggers when an email is forwarded to your own custom **zapiermail.com** address.

New Inbound Email

Triggers when an email that you've enabled read receipts on via our `Send Outbound Email` trigger is opened.

New Read Receipt

Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.

Send Outbound Email

Send new emails from reviews submitted to Google My Business

When you have new reviews of your business online, you may want the reviews organized in your spreadsheet. This integration makes it easy by automatically creating a row in a Google Sheet when there is a new review in Google My Business. It's never been easier to organize your reviews.

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Google Sheets

Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

New Spreadsheet Row (Team Drive)

Triggers when a new row is added to the bottom of a spreadsheet.

New Spreadsheet Row

Triggers when a new spreadsheet is created.

New Spreadsheet

Triggers when a new row is added or modified in a spreadsheet - works best with Team Drives.

New or Updated Spreadsheet Row (Team Drive)

Triggers when a new row is added or modified in a spreadsheet.

New or Updated Spreadsheet Row

Triggers when a worksheet is created in a spreadsheet.

New Worksheet

Find up to 500 rows based on a column and value as line items.

Lookup Spreadsheet Rows (Advanced)

Find Worksheet

Return up to 500 rows as a single JSON value or as line items.

Get Many Spreadsheet Rows (Advanced)

Find a specific spreadsheet row based on a column and value. If found, it returns the entire row. Optionally, create a new row if no match is found.

Lookup Spreadsheet Row

Finds or creates a specific find worksheet.

Find or Create Worksheet

Find or Create Row

Create a new column in a specific spreadsheet.

Create Spreadsheet Column

Create a new row in a specific spreadsheet.

Create Spreadsheet Row

Create one or more new rows in a specific spreadsheet (with line item support).

Create Multiple Spreadsheet Rows

Creates a new worksheet by copying an existing worksheet.

Copy Worksheet

Creates a new spreadsheet. Choose from a blank spreadsheet, a copy of an existing one, or one with headers.

Create Spreadsheet

Creates a new worksheet in a Google Sheet.

Create Worksheet

Clears the contents of the selected row(s) while keeping the row(s) intact in the spreadsheet.

Clear Spreadsheet Row(s)

Deletes the selected row(s) from the spreadsheet. This action removes the row(s) and all associated data.

Delete Spreadsheet Row(s)

Format Spreadsheet Row

Update Spreadsheet Row

Update one or more rows in a specific spreadsheet (with line item support).

Update Spreadsheet Row(s)

Create Google Sheet rows for new reviews in Google My Business

A single customer review gives you a snapshot, but a hundred reviews can paint a richer tapestry. Effortlessly keep your eye on that big picture with this integration, which automatically creates a new Airtable record when a customer submits a review of your business in Google My Business. You'll no longer have to worry about manually importing review data, which leaves you free to focus on tracking trends and improving your bottom line.

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.

Airtable

Triggers when a new record is created or new or existing records when first added to a selected view.

5 ways to automate Google Business Profile (formerly Google My Business)

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