How to build a revenue growth plan that works

A revenue growth plan is an intentionally designed roadmap to increasing revenue. If done well, it's a blueprint to follow, including strategic and tactical elements that can accelerate your company's growth.

But knowing that you need to build a revenue growth plan is one thing—actually creating a tangible and effective plan is another story. At Business Success Factors, I advise companies about how to boost their revenues, and I've worked with hundreds of business owners and CEOs who've struggled with creating and following through on their revenue growth plan. 

To help, here are the phases that I use when advising my clients—and for my own business. These steps have worked for me, and I think they can work for you too.

1. Get clear on your goals

As with any plan, you need to start with goals. The overarching question here is: what do I want to achieve in my business and why? But you'll want to break down that question into a few distinct questions: 

• How much revenue do I want to generate in the next year? Next 3 years? 5 years?

• How many employees do I want to have in the next year? Next 3 years? 5 years?

The details matter. A "see how it goes" attitude won't be motivating—for you or your employees—and will also make it difficult to understand if and how you're doing against your goals.

2. Assess where your company currently stands

You need to take a good look at your current assets, liabilities, people, and systems to understand what your potential to grow really is. Otherwise, you risk creating an unrealistic growth plan—including strategies that aren't right for your business. I've found that businesses often hyper-inflate what they can do in a short period of time and underestimate what they can do in a long period of time. Really knowing where you stand can help adjust for that.

I once worked with a $48 million company that had been in business for five years, and they had never assessed their position. Not once. In the beginning, they were growing rapidly. Everything was smooth; and then suddenly, they got stuck. 

When we assessed their position, we discovered that 62 percent of their incoming leads were not contacted—and the leads that were being contacted closed 34 percent of the time. You can only imagine the shock and disbelief of the CEO when he realized the number of leads that went dormant (or were simply neglected), not to mention the unrealized value of those leads. Once the initial shock wore off, and with the benefit of the company's current position in mind, this CEO was able to grow his company from $48 million to $110 million over the next 10 years. 

Once you understand what your strengths and weaknesses are, you adjust your revenue growth plan to capitalize on the strengths and improve on the weaknesses. 

3. Decide who owns what

I once worked with a business owner who got stuck with most of the burden for revenue growth. Why? Because their employees didn't have clearly assigned tasks and roles on the plan. That meant the responsibilities eventually made their way back up to the business owner.

You can't implement a revenue growth strategy on your own, which means you need to be clear on what role everyone will play. So, who should be on your revenue growth plan's team? 

A revenue growth plan takes into account the company's entire customer journey—including marketing, prospecting, customer service, PR, sales, the list goes on. For that reason, I recommend including at least one person from each department or team; that way, nothing slips through the cracks just because of a gap in knowledge.

And while leadership should be involved, many of the best ideas for a revenue growth plan come from those not in leadership positions since those are the people more involved in the day-to-day activities of each department. Including roles like sales representatives and customer service agents can do wonders for making sure you have a realistic plan.

4. Hold weekly planning meetings

Treat your revenue growth plan as you would any other important project. Holding weekly stakeholder meetings is a great way to get your team members engaged and ensure everyone knows what they're responsible for. It can also be a source of creativity and provide accountability within your team.

Remember the business owner I mentioned who was struggling with managing their company's responsibilities? When I came in, the first thing I did was suggest they hold a weekly planning meeting. At the end of each meeting, they would assign responsibilities to various employees—it was a transparent and consistent process that fostered accountability. And guess what? This company ended up growing by 40 percent over the next 12 months.

Here's a blueprint for a revenue growth meeting that I've found works well:

• Take a facet of your proposed revenue growth plan and write it on a whiteboard (in-person or virtual).

• Have everyone on the revenue growth team come up with three ideas to achieve that part of the plan. Give people a few minutes of silence to think. 

• One by one, allow people to present their ideas (and capture them on the whiteboard).

• Have team members vote on the top three and then discuss priority order of implementation. 

• Leave time to discuss any mitigating circumstances that could potentially upend that part of the plan. 

• Assign tasks based on all of the above, and distribute them in a transparent way for accountability.

5. Reassess and address any constraining factors

The business space today is exceptionally dynamic. Economic conditions are constantly changing, consumer tastes and preferences shift, and products often reach market saturation. If you want your company to excel in this environment, you need to consistently reassess and adjust.

So after you've completed the planning phases but before you launch your revenue growth plan, go back and reassess your business position, just like you did toward the beginning. This review can help you address teething problems in your plan and clear out any potential blind spots.

6. Launch your revenue growth plan

This is where the rubber meets the road. A revenue growth plan without action is simply that—a plan. It won't get you any results.  

It never ceases to amaze me that people go through the process of building a revenue growth plan only to sit on it. A client I worked with had previously completed a revenue growth plan, and it sat dormant for two years because they thought they needed to get everything 100% right. Two years later, they met me and asked me what they should do with it. I reviewed their plan and told them simply to launch it. Things will never be perfect, but they can be successful. And it was successful: in the first week after the launch, they had 36 new sales and no client complaints. 

If you choose to wait for a time when every single thing is just right before launching your plan, you'll likely end up waiting forever. So go ahead and implement your plan, even if it's not perfect. 

And once you launch, it's not over. Continue to track progress (I suggest using project management software), and continue to have periodic group meetings to be sure your plan still makes sense and is progressing as you'd hoped. Remember: you can always tweak your plan and adjust as you go. Pay attention to what your team members and data are telling you, and adjust accordingly.

The bottom line

A great revenue growth plan doesn't have to be complicated. There isn't a magic hack or silver bullet that will grow your revenue exponentially overnight—or at least I haven't found it yet (let me know if you do). But you need to start somewhere, and a revenue growth plan is a great start.