Our team is your team
Here's why companies large and small love Zapier Support
Support on your schedule
Need help troubleshooting? Access our Support team 24 hours a day, five days a week, and 12 hours a day on weekends.
Human-powered support
Our team of real humans will help you solve your issues so you can get back to automating faster.
Support that scales with you
Comprehensive support for businesses of all sizes—from self-serve help docs to custom implementation.
Choose how you'd like to get support
Have a question? Check out our comprehensive library of documents and step-by-step guides.
Connect with other Zapier users, find answers to your questions, and get inspired by automation enthusiasts.
Our library of guided tutorials will empower you to build your workflows with confidence.
Support available 24/7 to help you troubleshoot issues, explore new features, and optimize your workflows. Available for Free, Professional, Team, and Enterprise plans.
Broaden your automation skills and troubleshoot workflows with on-demand resources and help from our Customer Support team.
- Available 24 hours a day, five days a week, and 12 hours a day on weekends
- Help in a hurry: Eight-hour first response time (Monday-Friday)
Included in Professional plans.
Get answers to your questions from our world-class Premier Support team. You'll have access to everything in Zapier Support and you'll hear from us faster.
Included in Team and Enterprise plans.
Get answers to your questions without leaving your workflow. Chat live with our team for easier troubleshooting.
Included in Professional 2k tasks/month+, Team, and Enterprise plans.
"Zapier’s support staff is top notch… Anyone I speak with is well-versed in automation and will always bring suggestions if what I’m trying doesn’t work."
Senior Program Manager at Homesnap
Support options for every budget
| On-demand resources | Free | Professional | Team | Enterprise | Free | Professional | ||
|---|---|---|---|---|---|---|---|---|
| Zapier Learn | ||||||||
| Zapier Community | ||||||||
| Guides and tutorials | ||||||||
| Zapier Virtual Assistant |
| Zapier Support | Free | Professional | Team | Enterprise | Free | Professional |
|---|---|---|---|---|---|---|
| Email support* | 30 days of free email support after your trial ends | Target response time: 8 hours Monday-Friday, 24 hours on weekends | Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends | Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends | 30 days of free email support after your trial ends | Target response time: 8 hours Monday-Friday, 24 hours on weekends |
| Live chat |
Available Monday to Friday, 6 a.m. to 8 p.m. EST.
Target Wait Time <5 minutes
Available for customers on Professional plans with 2k+ tasks | Available Monday to Friday, 3 a.m. to 8 p.m. EST. Target wait time: <1 minute | Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. ET.
Target wait time: <1 minute |
Available Monday to Friday, 6 a.m. to 8 p.m. EST.
Target Wait Time <5 minutes
Available for customers on Professional plans with 2k+ tasks | ||
| Access to Customer Success Onboarding |
*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity
| Professional Services | Free | Professional | Team | Enterprise | Free | Professional |
|---|---|---|---|---|---|---|
| Technical Account Manager | ** | Add-on | Included | ** |
**Technical Account Manager is available to purchase for customers on Professional plans with 100,000+ tasks
Frequently asked questions
Does Zapier provide customer support?
Absolutely! All customers on a paid plan can access support for troubleshooting, account, billing questions, and more via email, plus live chat for some plans.
Please note: Support options vary based on your Zapier plan. For example, our Enterprise plan customers also have access to additional benefits like onboarding and Designated Technical Support.
How do I contact Zapier Support?
You can connect with our Support Team via our contact form located in our Help Center. If you're on a Pro 2k+ tasks, Team, or Enterprise account and need more assistance, you can also access real-time support by clicking “Chat with Support” in the Help Center. Or head here to get help.
What’s the difference between Zapier Support and Premier Support?
Customers on a Team or Enterprise plan get access to our dedicated Premier Support team, which includes all the benefits of Zapier Support along with faster, prioritized responses (one-hour first-response time). If you're on a Team or Enterprise plan and need more assistance, you can also access real-time support via live chat.
What is Zapier Live Support and who can access it?
With Live Support, you can connect with our Support team immediately via live chat. Please note: Live support is only available for customers on a Pro 2k+, Team, or Enterprise account, including trials.
When can I expect to receive a response from Zapier's Support team?
For Professional accounts, you can typically anticipate a response within eight hours during the workweek, and within 24 hours on weekends. If you're on a Team or Enterprise plan, our goal is to provide an initial response within an hour, followed by subsequent responses within eight hours.
These times reflect Zapier's goals for providing support responses, however, they aren't service-level guarantees. Actual response times may vary depending on volume and request complexity.
When is Zapier Customer Support available?
Our Support team is available 24/7. Response times vary by plan type as detailed above.
What resources are available to help me get started with Zapier?
Lots! Check out our blog, Help Center, Zapier Learn, or Zapier Community to access everything from Zapier tutorials and step-by-step guides to customer stories and automation inspiration.
What options are available to me if I’d like someone to build my Zaps for me?
If you're new to Zapier and would prefer a do-it-with-me approach, you can hire a certified Zapier Expert who'll be happy to build Zaps based on your unique needs.
