Zapier Support

Help when you need it, how you need it

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Our team is your team

Here's why companies large and small love Zapier Support

Support on your schedule

Need help troubleshooting? Access our Support team 24 hours a day, five days a week, and 12 hours a day on weekends.

Human-powered support

Our team of real humans will help you solve your issues so you can get back to automating faster.

Support that scales with you

Comprehensive support for businesses of all sizes—from self-serve help docs to custom implementation.

Help Center

Have a question? Check out our comprehensive library of documents and step-by-step guides.

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Zapier Community

Connect with other Zapier users, find answers to your questions, and get inspired by automation enthusiasts.

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Zapier Learn

Our library of guided tutorials will empower you to build your workflows with confidence.

Check out Zapier Learn

Zapier Virtual Assistant

Support available 24/7 to help you troubleshoot issues, explore new features, and optimize your workflows. Available for Free, Professional, Team, and Enterprise plans.

Visit our Help Center to chat

Zapier Support

Broaden your automation skills and troubleshoot workflows with on-demand resources and help from our Customer Support team.

Available 24 hours a day, five days a week, and 12 hours a day on weekends
Help in a hurry: Eight-hour first response time (Monday-Friday)

_{Included in Professional plans.}

Premier Support

Get answers to your questions from our world-class Premier Support team. You'll have access to everything in Zapier Support and you'll hear from us faster.

_{Included in Team and Enterprise plans.}

Real-time support

Get answers to your questions without leaving your workflow. Chat live with our team for easier troubleshooting.

_{Included in Professional 2k tasks/month+, Team, and Enterprise plans.}

Designated Technical Support

Take your automation to the next level with the help of a Designated Technical Support rep. They'll learn the intricacies of your account to help you solve immediate problems and dream up your next workflow.

Learn more about Support Services

"Zapier’s support staff is top notch… Anyone I speak with is well-versed in automation and will always bring suggestions if what I’m trying doesn’t work."

Marisa Pelligrino

Senior Program Manager at Homesnap

Support options for every budget

On-demand resources	Free	Professional	Team	Enterprise			Free	Professional
Zapier Learn
Zapier Community
Guides and tutorials
Zapier Virtual Assistant

Zapier Support	Free	Professional	Team	Enterprise	Free	Professional
Email support*	30 days of free email support after your trial ends	Target response time: 8 hours Monday-Friday, 24 hours on weekends	Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends	Target response time: 1 hour for first response, 8 hours for follow-up responses, 24 hours on weekends	30 days of free email support after your trial ends	Target response time: 8 hours Monday-Friday, 24 hours on weekends
Live chat		Available Monday to Friday, 6 a.m. to 8 p.m. EST. Target Wait Time <5 minutes Available for customers on Professional plans with 2k+ tasks	Available Monday to Friday, 3 a.m. to 8 p.m. EST. Target wait time: <1 minute	Available 24 hours a day, 5 days a week, except Fridays when we close support at 8 p.m. ET. Target wait time: <1 minute		Available Monday to Friday, 6 a.m. to 8 p.m. EST. Target Wait Time <5 minutes Available for customers on Professional plans with 2k+ tasks
Access to Customer Success Onboarding

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity