Airtable + Crisp

Create Airtable records for updated Crisp conversation statuses

Efficiently manage your customer communication with this workflow that connects Crisp and Airtable. When a conversation status changes in Crisp, a new record will be created in Airtable. This automation helps you keep track of customer interactions and streamlines your response process, ensuring you provide top-notch customer service.

When this happens...
Conversation Status Change
Triggers when a conversation is (un)resolved.
TriggerInstant
automatically do this!
Create Record
Creates a new record with auto-populating fields.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
Try It
Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
Try It
- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- User MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search
- BaseRequired
- TableRequired
- Help Text
- Which timestamp field should this Zap use to check for updates?Required
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- Cache Copy
- BaseRequired
- TableRequired
Action
Write
- BaseRequired
- TableRequired
- RecordRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- BaseRequired
- TableRequired
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search
- BaseRequired
- TableRequired
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search or write

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
Try It
Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
- BaseRequired
- TableRequired
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- BaseRequired
- TableRequired
Action
Write
- BaseRequired
- TableRequired
- Lookup FieldRequired
- Secondary Lookup Field
Action
Write
- BaseRequired
- TableRequired
- RecordRequired
Action
Write
- BaseRequired
- TableRequired
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search
- BaseRequired
- TableRequired
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search or write

About Airtable

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.

Learn more Help

Related categories

Databases

Similar apps

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more Help

Related categories

Customer Support

Related Zap Templates

Create records in Airtable from new conversations in Crisp

Create or update Crisp contacts with new or updated records in Airtable

Airtable + Crisp

Create Airtable records for updated Crisp conversation statuses

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Change Conversation State

Search for a Profile

New or Updated Record

Help Text

Limit to View

Include file contents?

Create Records (With Line Item Support)

Cache Copy

Delete Record

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find Record

Search by Field

Search Value

Search for Exact Match?

Search Formula

Limit to View

Find or Create Record

Search by Field

Search Value

Search for Exact Match?

Search Formula

Limit to View

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Phone Number

Address

Website

Company

Position

Segments

Notepad

Custom Data

Add a User Event

Send Text Message

Search for Conversation

New Record

Limit to View

Include file contents?

Create Record

Create or Update Record

Secondary Lookup Field

Update Record

Find Many Records (With Line Item Support)

Search by Field

Search Value

Search for Exact Match?

Search Formula

Limit to View

Include file contents?

Max Records

Find or Create Record(s) (With Line Item Support)

Search by Field

Search Value

Search for Exact Match?

Search Formula

Limit to View

Include file contents?

Max Records

About Airtable

Related categories

Similar apps

Quickbase

Zoho Creator

Smartsheet