AskNicely + Zendesk
Send AskNicely NPS surveys following new Zendesk tickets
For any organisation, measuring the effectiveness of their support team(s) is important - it helps identify how effectively you're addressing customer's needs and can help identify strong performers within your team. An AskNicely NPS survey gives you a way to quickly measure customer satisfaction - the simple format of the survey means that customers are more inclined to respond, improving the quality of your results. While being simple, NPS also give you more detail than a 3 or 5 star rating system. AskNicely's tools also provide ways to automatically tag and filter the additional text-based feedback collected to make results more measurable.
For any organisation, measuring the effectiveness of their support team(s) is important - it helps identify how effectively you're addressing customer's needs and can help identify strong performers within your team. An AskNicely NPS survey gives you a way to quickly measure customer satisfaction - the simple format of the survey means that customers are more inclined to respond, improving the quality of your results. While being simple, NPS also give you more detail than a 3 or 5 star rating system. AskNicely's tools also provide ways to automatically tag and filter the additional text-based feedback collected to make results more measurable.
- When this happens...New Ticket in View
Triggers when a new ticket is added to a view.
- automatically do this!Add Survey Participant
Add a new survey participant.
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