Call Tools PCC + Google Calendar
Generate detailed events in Google Calendar from new calendar events in Call Tools PCC
Ensure your calendar stays updated with all your professional engagements with this user-friendly workflow. With this setup, whenever a new Calendar Event occurs on your Call Tools PCC App, a corresponding Detailed Event is created in your Google Calendar. It's a simple way to keep all your planned activities in one place, ensuring you never overlook any crucial event. A small step towards making schedule management effortless and efficient.
Ensure your calendar stays updated with all your professional engagements with this user-friendly workflow. With this setup, whenever a new Calendar Event occurs on your Call Tools PCC App, a corresponding Detailed Event is created in your Google Calendar. It's a simple way to keep all your planned activities in one place, ensuring you never overlook any crucial event. A small step towards making schedule management effortless and efficient.
- When this happens...New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
- automatically do this!Create Detailed Event
Create an event by defining each field.
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New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Try ItNew Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
Try ItNew Contact
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Try ItNew Email
Triggers when a new email is sent by a agent in Call Tools.
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New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Try ItNew Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Try ItNew Contact Disposition Event
Triggers when a contact disposition is updated.
Try ItNew Email Address
Triggers when a new email address is added to a contact. Does not trigger for bulk processes such as CSV contact imports.
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