Call Tools PCC + Zoho CRM

Create Zoho CRM module entries from new call disposition events in Call Tools PCC

Based on a new call disposition in Call Tools, you can create a module entry in Zoho CRM. The type of entry created will be based on the module you select from Zoho. This could be a new lead or new contact. This will reduce the time needed to create an entry by having it done automatically vs. manually.

Based on a new call disposition in Call Tools, you can create a module entry in Zoho CRM. The type of entry created will be based on the module you select from Zoho. This could be a new lead or new contact. This will reduce the time needed to create an entry by having it done automatically vs. manually.

  1. When this happens...
    Call Tools PCCCall Tools PCC
    New Call Disposition Event

    Triggers when a new call disposition is created by an agent in Call Tools.

    TriggerInstant
  2. automatically do this...
    Call Tools PCCCall Tools PCC
    Get Contact by ID

    Retrieve a single contact using a Contact ID

    ActionSearch
  3. then do this!
    Zoho CRMZoho CRM
    Create Module Entry

    Creates a new entry in a module

    ActionWrite
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Supported triggers and actions

What does this mean?
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About Call Tools PCC

Call Tools is a multi-channel cloud contact center and hosted pbx with a data centric focus.
Learn moreHelp

Related categories

  • Phone & SMS
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About Zoho CRM

Zoho CRM is a web-based CRM designed to attract, retain, and satisfy customers to grow your business.
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Related categories

  • CRM (Customer Relationship Management)
  • Zoho

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