Channels + HelpDesk

Create HelpDesk tickets from new missed incoming calls in Channels

Sometimes you may miss a call. Don't worry because with this integration every missed call in Channels will show up as a ticket in HelpDesk. Thanks to that you'll be able to callback quickly and surprise your customers!

When this happens...
New Missed Incoming Call
Triggers when an incoming call has been missed.
TriggerInstant
automatically do this!
Create Ticket
Creates a new ticket.
ActionWrite

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Supported triggers and actions

- Channels account name:Required
Trigger
Instant
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- Channels account name:Required
- Phone numbers:Required
Trigger
Instant
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New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- IDRequired
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- IDRequired
- TagsRequired
Action
Write
- Transaction IDRequired
- File contentRequired
- File name
Action
Write
- ID
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Channels account name:Required
Trigger
Instant
Try It
- Channels Name Account:Required
- Phone numberRequired
- First name
- Last name
- Company Name
- Email
- External link
Action
Write
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- Ticket followers (agents)Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About Channels

Channels is a data-driven phone system that lets you make and take calls directly in the browser.

Related categories

Phone & SMS

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

Related categories

Customer Support

Channels + HelpDesk

Create HelpDesk tickets from new missed incoming calls in Channels

Supported triggers and actions

New Missed Incoming Call

New Voicemail Left

New Ticket

Ticket Followers Changed

Ticket Priority Changed

Ticket Tags Changed

Update Ticket / Send Reply

Add Tags to Ticket

Upload Attachment During Transaction

Find or Create Ticket

New Call Finished

Create New Contact

Ticket Assignment Changed

New Message in a Ticket

Ticket Status Changed

Create Ticket

Add Followers to Ticket

Create Upload Transaction

Find Tickets

About Channels

Related categories

About HelpDesk

Related categories