Chargify + Freshservice

Create tickets in Freshservice for new subscription states in Chargify

When a new subscription state is detected in Chargify, this workflow swiftly establishes a corresponding ticket in Freshservice. This seamless link between the two apps ensures key subscription updates are recorded, managed and resolved effectively in Freshservice. This automation enhances customer service efficiency and maintains your team's focus on vital tasks.

When a new subscription state is detected in Chargify, this workflow swiftly establishes a corresponding ticket in Freshservice. This seamless link between the two apps ensures key subscription updates are recorded, managed and resolved effectively in Freshservice. This automation enhances customer service efficiency and maintains your team's focus on vital tasks.

  1. When this happens...
    ChargifyChargify
    New Subscription State

    Triggers when the state of a subscription changes.

    TriggerScheduled
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Chargify triggers, actions, and search

    New Customer

    Triggers when a customer is added.

    Trigger
    Scheduled
    Try It
  • Chargify triggers, actions, and search

    New Subscription

    Triggers when a new subscription is created.

    Trigger
    Scheduled
    Try It
  • Chargify triggers, actions, and search

    Updated Subscription

    Triggers when a subscription is updated.

    Trigger
    Scheduled
    Try It
    • First Name

    • Last Name

    • EmailRequired

    • Cc Emails

    • Organization

    • Reference

    • Address

    • Address 2

    • City

    • State

    • Zip

    • Country

    • Phone

    Action
    Write
  • Chargify triggers, actions, and search

    New Invoice

    Triggers when a new invoice is created.

    Trigger
    Scheduled
    Try It
    • Event TriggerRequired

    Trigger
    Scheduled
    Try It
    • Type of discountRequired

    • Product FamilyRequired

    • NameRequired

    • CodeRequired

    • DescriptionRequired

    • Allow Negative Balance

    • Recurring

    • End Date

    • Stackable

    • Compounding Strategy

    • Restricted Products

    • Restricted Components

    Action
    Write
    • ProductRequired

    • NameRequired

    • Handle

    • Price In CentsRequired

    • IntervalRequired

    • Interval UnitRequired

    • Trial Price In Cents

    • Trial Interval

    • Trial Interval Unit

    • Trial Type

    • Initial Charge In Cents

    • Initial Charge After Trial

    • Expiration Interval

    • Expiration Interval Unit

    Action
    Write
chargify logo
chargify logo

About Chargify

Chargify is a Recurring Billing and Subscription Management tool platform that's designed to remove billing bottlenecks and give teams the speed and flexibility to grow faster.
Learn moreHelp

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  • Payment Processing

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freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Help

Related categories

  • Server Monitoring