Chat Data + Google Sheets
Create spreadsheet rows in Google Sheets from newly escalated live chats in Chat Data
When a live chat escalation occurs in your Chat Data app, seamlessly create a new row in your Google Sheets to help you track and manage these important events. This process saves time and keeps your team well informed, ensuring swift resolution and improved customer service. Stay organized and on top of customer interactions with this efficient workflow.
When a live chat escalation occurs in your Chat Data app, seamlessly create a new row in your Google Sheets to help you track and manage these important events. This process saves time and keeps your team well informed, ensuring swift resolution and improved customer service. Stay organized and on top of customer interactions with this efficient workflow.
- When this happens...Live Chat Escalation
Triggers when a live chat escalation is requested.
- automatically do this!Create Spreadsheet Row
Create a new row in a specific spreadsheet.
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Chatbot IDRequired
Try ItChatbot IDRequired
Try ItChatbot IDRequired
MessageRequired
Conversation ID
Base Model
Base prompt
The ID of the chatbotRequired
Start date
End date
Source
Limit
Start
Chatbot IDRequired
Try ItChatbot NameRequired
Source Text
The model of the chatbotRequired
The custom backend endpoint
The bearer token to authorize the customBackend
URLs to scrape
The ID of the chatbotRequired
Base promptRequired
The ID of the chatbotRequired
Start date
End date
Source
Limit
Start
