Cognito Forms + Zendesk

Create tickets in Zendesk for every new entry in Cognito Forms

When a new entry is formed in Cognito Forms, instantly start a workflow that generates a fresh ticket in Zendesk. This serves as an efficient solution to streamline customer service inquiries and ensure that no request goes unnoticed or unattended. Simplify your customer service process and improve response times with this automation.

When a new entry is formed in Cognito Forms, instantly start a workflow that generates a fresh ticket in Zendesk. This serves as an efficient solution to streamline customer service inquiries and ensure that no request goes unnoticed or unattended. Simplify your customer service process and improve response times with this automation.

  1. When this happens...
    Cognito FormsCognito Forms
    New Entry

    Triggers when someone fills out your form.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    • IdRequired

    Action
    Write
    • FormRequired

    • Availability Start

    • Availability End

    • Not Available Message

    Action
    Write
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Action
    Write
    • IdRequired

    • FormRequired

    Action
    Write
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
cognito-forms logo
cognito-forms logo

About Cognito Forms

Cognito Forms is an easy-to-use form builder that allows users to quickly build a form, include it on their website, and start capturing entries without having to do any development.
Learn more

Related categories

  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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