Common Room + Zendesk

Create Common Room activities from new Zendesk tickets

Stay updated on your customer support status instantly with this seamless link between Zendesk and Common Room. Whenever there's a new ticket in Zendesk, this workflow swiftly logs the activity in Common Room, keeping your team in the loop. Manage client queries more effectively, drive better team collaboration, and enhance your customer service experience with this streamlined process.

When this happens...
New Ticket
Triggers when a new ticket is created. Optionally select an organization.
TriggerScheduled
automatically do this!
Add Activity From Third Party Source
Adds an activity to a contact in your room.
ActionWrite

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Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Scheduled
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- Organization
Trigger
Scheduled
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New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write

- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
Custom Fields List
List of Custom Fields
Trigger
Scheduled
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- Common Room Destination IDRequired
- Unique Activity IDRequired
- Activity Title
- Activity Content
- Timestamp
- Activity URL
- Activity Tags
- User IDRequired
- Contact Full Name
- Contact First Name
- Contact Last Name
- Username
- Avatar
- Bio
- Email Address
- LinkedIn Username
- Github Username
- Twitter Handle
- Discord Username and Discriminator
- Contact Website
- Role
- Job Title
- Organization Name
- Organization Domain
- Country
- City
- Region
- Location
- Contact Tags
- Subsource Name
- Parent Activity ID
Action
Write
- Contact Identifier TypeRequired
- Contact IdentifierRequired
- NoteRequired
Action
Write
- Contact Identifier TypeRequired
- Contact IdentifierRequired
- TagsRequired
Action
Write
- Contact Identifier TypeRequired
- Contact IdentifierRequired
Action
Write

- ViewRequired
Trigger
Scheduled
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- Tags
Trigger
Instant
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- Ticket (Required for non-admins)
Trigger
Scheduled
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New User
Triggers when a new user is created.
Trigger
Scheduled
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
Segment Status List
List of Status for a Segment
Trigger
Scheduled
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- Common Room Destination IDRequired
- User IDRequired
- Contact Full Name
- Contact First Name
- Contact Last Name
- Username
- Avatar
- Bio
- Email Address
- LinkedIn Username
- Github Username
- Twitter Handle
- Discord Username and Discriminator
- Contact Website
- Role
- Job Title
- Organization Name
- Organization Domain
- Country
- City
- Region
- Location
- Contact Tags
Action
Write
- NoteRequired
Action
Write
- Contact Identifier TypeRequired
- Contact IdentifierRequired
- Segment Status
Action
Write
- Common Room Destination IDRequired
- User IDRequired
- Custom FieldRequired
Action
Write