ConnectWise Manage + Slack

Transform new Slack messages into ConnectWise Manage tickets

Efficiently handle support requests from your Slack channel by automatically creating tickets in ConnectWise Manage. With this workflow, every time a new message is pushed to Slack, a ticket will be generated in ConnectWise Manage, ensuring prompt assistance for your team members and streamlining your support process.

Efficiently handle support requests from your Slack channel by automatically creating tickets in ConnectWise Manage. With this workflow, every time a new message is pushed to Slack, a ticket will be generated in ConnectWise Manage, ensuring prompt assistance for your team members and streamlining your support process.

  1. When this happens...
    SlackSlack
    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    TriggerInstant
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers whenever a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Trigger
    Instant
    Try It
connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
Help

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

Related categories

  • Team Chat

Similar apps

Chatwork integrationsChatwork integrations

Chatwork

Team Chat
Microsoft Teams integrationsMicrosoft Teams integrations

Microsoft Teams

Microsoft, Team Chat
Twist integrationsTwist integrations

Twist

Team Chat