ConnectWise Manage + Slack

Turn new Slack channel messages into ConnectWise Manage tickets

Effortlessly streamline your customer support process with this workflow between Slack and ConnectWise Manage. When a new message is posted to a channel in Slack, a ticket is instantly created in ConnectWise Manage, ensuring your team stays on top of incoming requests and issues. No more manual entry or time-consuming tracking—enhance your response times and improve customer satisfaction with this seamless integration.

Effortlessly streamline your customer support process with this workflow between Slack and ConnectWise Manage. When a new message is posted to a channel in Slack, a ticket is instantly created in ConnectWise Manage, ensuring your team stays on top of incoming requests and issues. No more manual entry or time-consuming tracking—enhance your response times and improve customer satisfaction with this seamless integration.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers whenever a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Trigger
    Instant
    Try It
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About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
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  • CRM (Customer Relationship Management)

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slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

Related categories

  • Team Chat

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