Databox + Freshdesk
Increase Databox counters for new ticket notes in Freshdesk
Sometimes, multiple support representatives collaborate on tickets; the notes are indispensable. This automation will track the number of ticket notes in Freshdesk by increasing a counter in Databox. You'll be able to easily monitor ticket notes going forward.
Sometimes, multiple support representatives collaborate on tickets; the notes are indispensable. This automation will track the number of ticket notes in Freshdesk by increasing a counter in Databox. You'll be able to easily monitor ticket notes going forward.
- When this happens...New Ticket Note
Triggers when a Note is added to a Ticket.
- automatically do this!Increase Counter
Increment a specified metric by 1 every time this action happens.
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About Databox
Databox is a business analytics platform built to help you understand what's going on with your business and keep KPIs from cloud services, spreadsheets, databases in one place.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
