Dialpad + Freshdesk
Create new Freshdesk tickets for new calls to your Dialpad Call Centre
Keep your customer interactions in a single place—where your agents already work. With this Zapier integration, your Dialpad calls to your support lines automatically create a ticket in Freshdesk where the rest of your customer's history and past interactions live. Plus with all your data in one place, managers have an easier time analyzing and acting on CX.
Keep your customer interactions in a single place—where your agents already work. With this Zapier integration, your Dialpad calls to your support lines automatically create a ticket in Freshdesk where the rest of your customer's history and past interactions live. Plus with all your data in one place, managers have an easier time analyzing and acting on CX.
- When this happens...Call State Changed
Triggers when a call state changes.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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Call StatesRequired
Try ItApi Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItNew Ticket Note
Triggers when a Note is added to a Ticket.
Try It
SMS directionRequired
Try ItCreate and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
New Contact
Triggers when a new customer is created.
Try ItUpdate Ticket
Triggers when a Ticket is updated.
Try It
