Dialpad + Help Scout
Create new Help Scout conversations for new calls to your Dialpad Call Centre
Nix manual data entry and let your agents focus on your most important asset: your customers. With this Zapier integration, calls to your support lines automatically create new conversations in Help Scout, freeing agents to use their time to better serve your customers, whether it's finding a new answer or simply driving a more personalized touch.
Nix manual data entry and let your agents focus on your most important asset: your customers. With this Zapier integration, calls to your support lines automatically create new conversations in Help Scout, freeing agents to use their time to better serve your customers, whether it's finding a new answer or simply driving a more personalized touch.
- When this happens...Call State Changed
Triggers when a call state changes.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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Call StatesRequired
Try ItApi Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try It
SMS directionRequired
Try ItCreate and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try It
