Dialpad + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud from Dialpad's updated call states

Efficiently manage incoming calls with this workflow that connects Dialpad and ManageEngine ServiceDesk Plus Cloud. When a call state changes in Dialpad, a new service request will be created in ManageEngine ServiceDesk Plus Cloud, helping your team stay on top of customer issues and providing quicker resolutions. Streamline your call handling process and enhance your customer support with this seamless automation.

When this happens...
Call State Changed
Triggers when a call state changes.
TriggerInstant
automatically do this!
Create Request
Creates a new request.
ActionWrite

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Supported triggers and actions

- Call StatesRequired
Trigger
Instant
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- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
Trigger
Scheduled
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- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
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- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- SMS directionRequired
Trigger
Instant
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Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
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- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Trigger
Instant
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Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Request IDRequired
Action
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About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.