Dialpad + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud for new Dialpad sms messages

Create seamless support ticket management by connecting your Dialpad SMS notifications with ManageEngine ServiceDesk Plus Cloud. With this workflow, whenever a new SMS is created in Dialpad, a request is generated in ManageEngine ServiceDesk Plus Cloud, ensuring that your support team stays on top of incoming messages and swiftly responds to customer concerns. Boost efficiency and improve response time by implementing this automation in your support process.

When this happens...
SMS Created
Triggers when an SMS is created
TriggerInstant
automatically do this!
Create Request
Creates a new request.
ActionWrite

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Supported triggers and actions

- Call StatesRequired
Trigger
Instant
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- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
Trigger
Scheduled
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- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
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- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- SMS directionRequired
Trigger
Instant
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Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
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- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Trigger
Instant
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Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Request IDRequired
Action
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About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.