Discord + Freshdesk

Create Freshdesk tickets from new Discord channel messages

Effortlessly manage support requests with this Discord to Freshdesk workflow. When a new message is posted in a Discord channel, a ticket will be created in Freshdesk, ensuring that your team stays on top of user inquiries and issues. Streamline your customer support process and improve response times with this time-saving automation.

When this happens...
New Message Posted to Channel
Triggers when a new message is posted to a specific text channel.
TriggerScheduled
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

What does this mean?

- ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Scheduled
Try It
- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write

- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write

- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- UsernameRequired
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
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- Forum ChannelRequired
Trigger
Scheduled
Try It
- Channel typeRequired
- Member
Trigger
Scheduled
Try It
- UserRequired
- RoleRequired
Action
Write
- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more

Related categories

Team Chat

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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Related Zap Templates

Update Freshdesk tickets and send channel messages in Discord

Discord + Freshdesk

Create Freshdesk tickets from new Discord channel messages

New Message Posted to Channel

New Reaction on Message

Emoji

Limitation Notice

New Forum Post

Forum Channel

Role Assigned to User

Create new Forum Post

Ping Username, Role and everyone mentions?

Text to Speech

Bot Name

Bot Icon

Rename Channel

Send Direct Message

Dm Bot Info

Ping Username, Role and everyone mentions?

Text to Speech

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find User

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Description

Create Forum Topic

Sticky

Locked

Create Contact

Address

Description

Phone

Job Title

Tags

Find Contact

New User Added

New Forum Message

New Mention

Member

Add Role

Remove User Role

Send Channel Message

Ping Username, Role and everyone mentions?

Text to Speech

Bot Name

Bot Icon

Send message in Forum Post

Ping Username, Role and everyone mentions?

Text to Speech

Bot Name

Bot Icon

Find Channel

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

Description

Create Ticket

Type

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

About Discord

Related categories

Similar apps