Discord + Freshdesk
Send direct messages in Discord for updated tickets in Freshdesk
Boost your team's efficiency with this workflow that links Freshdesk and Discord. Once a ticket is modified in Freshdesk, an immediate update will be sent as a direct message in Discord. This ensures timely communication of crucial ticket changes, enhancing the effectiveness of your customer support.
Boost your team's efficiency with this workflow that links Freshdesk and Discord. Once a ticket is modified in Freshdesk, an immediate update will be sent as a direct message in Discord. This ensures timely communication of crucial ticket changes, enhancing the effectiveness of your customer support.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this!Send Direct Message
Send a direct message to a specific user.
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About Discord
Discord is an all-in-one voice and text chat for gamers.
Related categories
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
