Email by Zapier + Freshdesk

Send outbound emails for new Freshdesk tickets

Keep your team in the loop and ensure timely responses to customer support requests by sending customized email notifications every time a new ticket is created in Freshdesk. This simple automation ensures efficient communication among team members, leading to improved customer satisfaction and faster problem resolution. Set up this workflow, and never miss out on important updates regarding new Freshdesk tickets.

Keep your team in the loop and ensure timely responses to customer support requests by sending customized email notifications every time a new ticket is created in Freshdesk. This simple automation ensures efficient communication among team members, leading to improved customer satisfaction and faster problem resolution. Set up this workflow, and never miss out on important updates regarding new Freshdesk tickets.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Email by ZapierEmail by Zapier
    Send Outbound Email

    Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.

    ActionWrite
Start free with email
Start free with email
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
email logo
email logo

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
Learn more

Related categories

  • Email
  • Zapier
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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