Email by Zapier + Freshdesk + Filter by Zapier
Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!
Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this...
- then do this!Send Outbound Email
Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
- Free forever for core features
- 14 day trial for premium features & apps
About Email by Zapier
Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)
Have direct access to your own email servers? Check out our IMAP and SMTP services!
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Related categories
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.