Email by Zapier + Zendesk

Send outbound emails for every new ticket in Zendesk with Email by Zapier

Automate your customer service process with this efficient workflow. As soon as a new ticket is created in Zendesk, an outbound email is immediately sent via Email by Zapier. This workflow saves you time, ensures prompt communication with your customers, and prioritizes speedy resolution of their issues. Let technology take some of the manual work off your plate, so you can focus on providing excellent customer service.

Automate your customer service process with this efficient workflow. As soon as a new ticket is created in Zendesk, an outbound email is immediately sent via Email by Zapier. This workflow saves you time, ensures prompt communication with your customers, and prioritizes speedy resolution of their issues. Let technology take some of the manual work off your plate, so you can focus on providing excellent customer service.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    Email by ZapierEmail by Zapier
    Send Outbound Email

    Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.

    ActionWrite
Start free with email
Start free with email
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Supported triggers and actions

  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
email logo
email logo

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
Learn more

Related categories

  • Email
  • Zapier
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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