Don't see your Page listed below? You were probably granted admin access after you added your Facebook Business Account to Zapier. [Re-add your account](https://zapier.com/app/settings/authorizations?highlightedApi=FacebookMessengerAPI) to view it below.

Note that you can only respond within 24 hours of a message sent by a user.

Page-Scoped User ID (PSID). This can be retrieved using the `New Message sent to Page` trigger.

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

Facebook Messenger

To learn more, read the [Jira Service Management API Documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Jira Service Management

Effortlessly manage customer support requests with this convenient workflow. When a new message is sent to your Facebook Messenger Page, it will create a request in Jira Service Management, ensuring your support team is notified and can respond promptly. Keep your customers satisfied and save time with this seamless integration between Facebook Messenger and Jira Service Management.

Facebook Messenger + Jira Service Management

Create Jira Service Management requests from new Facebook Messenger page messages

Supported triggers and actions

New Message Sent to Page

New Request

Create Request

Send Message From Page

Updated Request

API Request (Beta)

About Facebook Messenger

Related categories

About Jira Service Management

Related categories