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Facebook Messenger + Jira Service Management

Create Jira Service Management requests from new Facebook Messenger page messages

Effortlessly manage customer support requests with this convenient workflow. When a new message is sent to your Facebook Messenger Page, it will create a request in Jira Service Management, ensuring your support team is notified and can respond promptly. Keep your customers satisfied and save time with this seamless integration between Facebook Messenger and Jira Service Management.

Effortlessly manage customer support requests with this convenient workflow. When a new message is sent to your Facebook Messenger Page, it will create a request in Jira Service Management, ensuring your support team is notified and can respond promptly. Keep your customers satisfied and save time with this seamless integration between Facebook Messenger and Jira Service Management.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message Sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write

    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
facebook-messenger logo
facebook-messenger logo

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Learn moreHelp

Related categories

  • Facebook
  • Social Media Marketing
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Help

Related categories

  • Customer Support