Skip to content
Log inSign up

Connect Facebook Messenger and Jira Service Management to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Facebook Messenger with Jira Service Management - no code necessary. See how you can get setup in minutes.

Select a trigger from Facebook Messenger

A trigger is an event that starts your Zap and runs the workflow. For example, with Facebook Messenger, a trigger could be "New Message Sent to Page."
A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Service Management

An action is what takes place after the automation is triggered. For example, with Jira Service Management, the action could be "Create Request."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Facebook Messenger to Jira Service Management

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Facebook Messenger to Jira Service Management integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Facebook Messenger + Jira Service Management integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Facebook Messenger and Jira Service Management

How can I connect Facebook Messenger with Jira Service Management?

To connect Facebook Messenger with Jira Service Management, you will need to use a third-party automation tool like ours. You'll set up a trigger in our platform that listens for messages on your Facebook Messenger and then create an action to generate corresponding issues or comments in Jira Service Management.

Can I automatically create Jira tickets from Facebook Messenger inquiries?

Yes, you can set a trigger for new messages received on Facebook Messenger and configure an action to create new issues in Jira Service Management automatically.

What types of actions can be triggered in Jira Service Management from Facebook Messenger messages?

You can trigger actions such as creating a new issue, updating an existing ticket, adding comments, or changing the status of an issue when a specified event occurs on Facebook Messenger.

Can I send status updates from Jira Service Management back to customers via Facebook Messenger?

Yes, by setting up triggers that respond to changes or updates within Jira Service Management, notifications or status updates can be sent back to users on Facebook Messenger.

Are there any limitations when integrating Facebook Messenger with Jira Service Management?

While most messaging events can be captured and acted upon using our platform, some complex configurations may require additional custom solutions. The integration works best for managing straightforward inquiry-to-ticket workflows.

Is it possible to customize the workflow between Facebook Messenger and Jira Service Management?

Yes, you have the flexibility to customize workflows by defining specific triggers and actions based on your business needs. Our platform allows you to tailor the integration process according to your requirements.

Do I need technical skills to set up the integration between these two platforms?

You don't necessarily need technical skills since our platform provides an intuitive interface for setting up the triggers and actions. However, understanding the basic operations of both platforms would be beneficial.

Connect Facebook Messenger and Jira Service Management to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Page
      Required
    Trigger
    Instant
    Try It
    • Site
      Required
    • Project
      Required
    Trigger
    Polling
    Try It
    • Site
      Required
    • Project
      Required
    • Request Type
      Required
    Action
    Write
    • Response_msg
    • Page
      Required
    • Recipient_id
      Required
    • Text
      Required
    Action
    Write
    • Site
      Required
    • Project
      Required
    Trigger
    Polling
    Try It
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write

Learn how to automate Facebook Messenger on the Zapier blog

facebook-messenger logo
facebook-messenger logo
About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
HelpHelp
Related categories
FacebookSocial Media Marketing
jira-service-management logo
jira-service-management logo
About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Related categories
Customer Support

Connect Facebook Messenger to Jira Service Management on the world's largest no-code automation platform

Google Logo Sign up with Google