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Forms for Slack + Zendesk

Create tickets in Zendesk for new form responses in Forms for Slack

Streamline your customer service process with this efficient workflow. Whenever a new form response is submitted in Forms for Slack, a corresponding ticket is instantly created in Zendesk. This seamless integration reduces manual data entry and ensures timely response to every query, improving the overall customer service experience.

Streamline your customer service process with this efficient workflow. Whenever a new form response is submitted in Forms for Slack, a corresponding ticket is instantly created in Zendesk. This seamless integration reduces manual data entry and ensures timely response to every query, improving the overall customer service experience.

  1. When this happens...
    Forms for SlackForms for Slack
    New Form Response

    Triggers when a new form response is sent to Slack.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Form NameRequired

    Trigger
    Instant
    Try It

    • ViewRequired

    Trigger
    Scheduled
    Try It

    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It

    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It

    • Organization

    Trigger
    Scheduled
    Try It
forms-for-slack logo
forms-for-slack logo

About Forms for Slack

Forms for Slack lets you manage and submit forms within Slack.
Learn moreHelp

Related categories

  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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Related Zap Templates

  • Generate new Zendesk tickets from new Forms for Slack responses

Related Zap Templates

  • Generate new Zendesk tickets from new Forms for Slack responses

 

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