Freshdesk + PagerDuty
Create new tickets in Freshdesk for new or updated incidents in PagerDuty
Need to move incidents over from Freshdesk to PagerDuty without copying and pasting all of the information over? With this Zap, you can create new Freshdesk tickets instantly for each new or updates incident in PagerDuty, letting your team get to work fast.
Need to move incidents over from Freshdesk to PagerDuty without copying and pasting all of the information over? With this Zap, you can create new Freshdesk tickets instantly for each new or updates incident in PagerDuty, letting your team get to work fast.
- When this happens...New or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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Event Type
Assigned To
Service IDRequired
Try ItIntegration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try It
Integration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Integration KeyRequired
DescriptionRequired
Incident Key
Incident Key Filter Regex
Source URL
Source Name
ScheduleRequired
Start TimeRequired
End TimeRequired
New Contact
Triggers when a new customer is created.
Try It
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Related categories
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
