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Freshdesk + PagerDuty

Create PagerDuty events for new Freshdesk tickets

Streamline your customer support process with this integration between Freshdesk and PagerDuty. As soon as a new ticket is created in Freshdesk, a corresponding event will be instantly triggered in PagerDuty, ensuring prompt response and action. It simplifies your workflow and enhances your team's efficiency in handling customer requests. Stay on top of your support tickets and offer swift resolution with this automated process.

Streamline your customer support process with this integration between Freshdesk and PagerDuty. As soon as a new ticket is created in Freshdesk, a corresponding event will be instantly triggered in PagerDuty, ensuring prompt response and action. It simplifies your workflow and enhances your team's efficiency in handling customer requests. Stay on top of your support tickets and offer swift resolution with this automated process.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    PagerDutyPagerDuty
    Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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pagerduty logo
pagerduty logo

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Related categories

  • Server Monitoring

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Related Zap Templates

  • Create new tickets in Freshdesk for new or updated incidents in PagerDuty

Related Zap Templates

  • Create new tickets in Freshdesk for new or updated incidents in PagerDuty

 

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