Freshservice + Jira Service Management

Add notes to Freshservice tickets for every new request in Jira Service Management

Boost your efficiency with this workflow that springs into action with every new request in Jira Service Management. It instantly adds relevant notes to a matching Freshservice request, enhancing the clarity of information while optimizing response times. Experience smoother request management as this setup ensures all essential details are captured, providing a comprehensive overview for better service delivery.

Boost your efficiency with this workflow that springs into action with every new request in Jira Service Management. It instantly adds relevant notes to a matching Freshservice request, enhancing the clarity of information while optimizing response times. Experience smoother request management as this setup ensures all essential details are captured, providing a comprehensive overview for better service delivery.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    FreshserviceFreshservice
    Add Notes to a Ticket

    Add Private or Public notes to a Freshservice Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support