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Freshservice + Notion

Create new Notion database items for every new ticket in Freshservice

Stay on top of your workflow and enhance productivity with this automation. When a new ticket emerges in Freshservice, it immediately creates a corresponding database item in Notion. This makes tracking issues both simple and efficient, optimizing your task management and ensuring you stay updated in real-time. This is an essential solution for those seeking a streamlined and efficient process in handling support tickets.

Stay on top of your workflow and enhance productivity with this automation. When a new ticket emerges in Freshservice, it immediately creates a corresponding database item in Notion. This makes tracking issues both simple and efficient, optimizing your task management and ensuring you stay updated in real-time. This is an essential solution for those seeking a streamlined and efficient process in handling support tickets.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    NotionNotion
    Create Database Item

    Creates an item in a database.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Help

Related categories

  • Server Monitoring
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notion logo

About Notion

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Learn moreHelp

Related categories

  • Task Management

Related Zap Templates

Related Zap Templates

  • Create Freshservice tickets for new Notion database items

 

  • Update Freshservice tickets and reflect changes in Notion database items instantly