Freshservice + Notion

Update Freshservice tickets and reflect changes in Notion database items instantly

Keep your data in Freshservice and Notion consistently updated with this streamlined workflow. Once set up, it springs into action when there's a ticket update in Freshservice. The updated ticket details are instantly reflected in your Notion database item. This way, both your teams can always have access to the most current data and focus on resolving the tickets faster, without the need of manual data transfer.

Keep your data in Freshservice and Notion consistently updated with this streamlined workflow. Once set up, it springs into action when there's a ticket update in Freshservice. The updated ticket details are instantly reflected in your Notion database item. This way, both your teams can always have access to the most current data and focus on resolving the tickets faster, without the need of manual data transfer.

  1. When this happens...
    FreshserviceFreshservice
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    NotionNotion
    Update Database Item

    Updates a database item.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About Notion

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Learn more

Related categories

  • Task Management