Freshservice + Simplesat + Filter by Zapier
Create follow-up tickets in Freshservice from new neutral or negative Simplesat feedback
Need to stay responsive to negative or lukewarm feedback? This Zap makes it a breeze. Once active, this integration automatically creates a follow-up ticket in Freshservice for each new instance of neutral or negative Simplesat feedback, making it easy for your team to remember to follow up with dissatisfied users.
Need to stay responsive to negative or lukewarm feedback? This Zap makes it a breeze. Once active, this integration automatically creates a follow-up ticket in Freshservice for each new instance of neutral or negative Simplesat feedback, making it easy for your team to remember to follow up with dissatisfied users.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Create a ticket in Freshservice for your domain.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
