Front + Vitally

Create Vitally messages from new inbound messages in Front

Stay responsive to inbound messages with the need for contact refreshing or manual updates. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally.

Stay responsive to inbound messages with the need for contact refreshing or manual updates. When an inbound message is created from one of your users in Front, this integration automatically creates a new message in Vitally.

  1. When this happens...
    FrontFront
    New Inbound Message

    Triggers when a new message is received.

    TriggerInstant
  2. automatically do this...
    VitallyVitally
    Find a User

    Finds a user by id (vitally or external), name, or email

    ActionSearch
  3. then do this...
    VitallyVitally
    Find a Teammate

    Finds a Teammate by email

    ActionSearch
  4. then do this!
    VitallyVitally
    Create Message

    Creates an Message in Vitally

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Team

    Trigger
    Instant
    Try It
    • Contact IDRequired

    • HandleRequired

    • Handle SourceRequired

    Action
    Write
    • Team

    • RuleRequired

    Trigger
    Instant
    Try It
    • Team

    • Inboxes

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • Author

    • BodyRequired

    Action
    Write
  • Action
    Write
front-app logo
front-app logo

About Front

Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Learn moreHelp

Related categories

  • Customer Support

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vitally logo
vitally logo

About Vitally

Vitally is a customer success platform for high-growth B2B SaaS teams.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

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